I would like to humbly submit an issue I faced with HDFC bank today.
I received a call at 4.31PM today from +911409600159 from a person named Ranadheer, on my cell phone 784 249 6197. I was quite busy at work at that time today.
The caller told me that it was a service call for my credit card. Though I knew that it was a marketing call, wanted to listen to him and did not want to discourage him and also, with the intention that he might offer something of interest to me too.
Then after the first 10 sec he got into direct marketing.. saying that he has an investment plan linked to my credit card and started explaining right away without any regard for my time.
At this point, I asked him to send me a brochure so that I can tell him in case I am interested. So, he insisted on calling again instead of honouring my request.
Then I again asked him to send me the brochure so that I can decide, to which he asked “Sir, are you interested or not?” which irritated me and I said “No”, and he immediately said “why not say like that?” and put off the phone without even saying anything.
In the light of this instance, I would like to ask you
- Is this the way you treat people? Leave customers!!
- Why should someone call me for marketing in the name of service call?
- What is your policy for sharing customers phone numbers with 3rd party tele callers?
- Can you and will you take any action on this issue?
This isn't the case with HDFC Bank alone. People from many organizations do the same.
When asked, usually organizations shrug it off with a simple apology. I do not mean to say that you should not call customers for marketing. But, it should be a win-win proposition for both and in case the customer is not interested in continuing the call/doing business at that point of time, it does not mean that you should put off the phone so disgracefully. After all, every person needs to be treated with respect even if they do not give you immediate business. Rather, you may get referral business or future business!!
