I would like to humbly submit an issue I faced with HDFC bank today.
I received a call at 4.31PM today from +911409600159 from a person named Ranadheer, on my cell phone 784 249 6197. I was quite busy at work at that time today.
The caller told me that it was a service call for my credit card. Though I knew that it was a marketing call, wanted to listen to him and did not want to discourage him and also, with the intention that he might offer something of interest to me too.
Then after the first 10 sec he got into direct marketing.. saying that he has an investment plan linked to my credit card and started explaining right away without any regard for my time.
At this point, I asked him to send me a brochure so that I can tell him in case I am interested. So, he insisted on calling again instead of honouring my request.
Then I again asked him to send me the brochure so that I can decide, to which he asked “Sir, are you interested or not?” which irritated me and I said “No”, and he immediately said “why not say like that?” and put off the phone without even saying anything.
In the light of this instance, I would like to ask you
- Is this the way you treat people? Leave customers!!
- Why should someone call me for marketing in the name of service call?
- What is your policy for sharing customers phone numbers with 3rd party tele callers?
- Can you and will you take any action on this issue?
This isn't the case with HDFC Bank alone. People from many organizations do the same.
When asked, usually organizations shrug it off with a simple apology. I do not mean to say that you should not call customers for marketing. But, it should be a win-win proposition for both and in case the customer is not interested in continuing the call/doing business at that point of time, it does not mean that you should put off the phone so disgracefully. After all, every person needs to be treated with respect even if they do not give you immediate business. Rather, you may get referral business or future business!!
Tuesday, December 4, 2012
Sunday, May 6, 2012
Hyderabad Traffic Police - Bringing a positive change!! - I'm loving it!!
Have you noticed the developments taking place around for the past couple of months? I did. And I am really happy the way one department in Hyderabad is moving in. That's none other than our very own Hyderabad Traffic Police department. I was living out of Hyderabad for some time in the recent past (though I used to visit Hyderabad frequently) and relocated to Hyderabad in the last September. Ever since then, I started noticing that the road traffic system is improving for better.
Firstly, traffic (most, if not all) started obeying traffic laws such as stopping on Red signal and waiting till it changes to Green. And for those who crawled past the Stop line, traffic policemen began counselling right away, calling and asking them to move behind the Stop line, instead of being indifferent as earlier / "challan"ing as usual
And most recently, Hyderabad Traffic Police implemented the "Free Left" rule, which is definitely another major step in the right direction.
The entire department has been putting in a lot of hard work in identifying problems, developing solutions, providing the required infrastructure and implementing the solutions. My hearty congratulations to everyone and believe that every section of the society will be happy with these reforms.
Similarly, there are other initiatives that need to be taken up in order for our city to be well developed and in doing so, the Govt and various departments should invite public participation. This will help people appreciate the value of the initiative and be more accountable towards the society.
For myself, I pledge to support the authorities in all ways possible and can definitely add value with my suggestions if needed.
Once again, congratulations to Hyderabad Traffic Police, on the way to create a positive change in the society!!
Firstly, traffic (most, if not all) started obeying traffic laws such as stopping on Red signal and waiting till it changes to Green. And for those who crawled past the Stop line, traffic policemen began counselling right away, calling and asking them to move behind the Stop line, instead of being indifferent as earlier / "challan"ing as usual
And most recently, Hyderabad Traffic Police implemented the "Free Left" rule, which is definitely another major step in the right direction.
The entire department has been putting in a lot of hard work in identifying problems, developing solutions, providing the required infrastructure and implementing the solutions. My hearty congratulations to everyone and believe that every section of the society will be happy with these reforms.
Similarly, there are other initiatives that need to be taken up in order for our city to be well developed and in doing so, the Govt and various departments should invite public participation. This will help people appreciate the value of the initiative and be more accountable towards the society.
For myself, I pledge to support the authorities in all ways possible and can definitely add value with my suggestions if needed.
Once again, congratulations to Hyderabad Traffic Police, on the way to create a positive change in the society!!
Saturday, May 5, 2012
False Commitment + Faulty Service = Airtel?
I am writing this article, after getting frustrated by Airtel's fake claims of internet connectivity with USB device data card and with the hope that Airtel will listen to customers' voice instead of giving fake promises.
I happened to opt for an Airtel USB data card connection at the end of month (April 2012) from the outlet put up by Airtel's sales associate in Accenture, Hyderabad. While there were other service providers such as Reliance and Idea etc., I subscribed to Airtel as I thought Airtel will offer the best service and connectivity.
I selected the package of Rs.500/- for the USB device and a monthly charge of Rs.675/- (for 3 GB limit), delivering a 3G speed of 3.1 Mbps (though the executive brought his claim down to 1 Mbps) for 3 GB per month limit and extra charges as applicable, for the data beyond 3 GB limit
But the moment I got the connection, I experienced extremely bad download speed of hardly 128 kbps. I called up Airtel customer care service and got hopeless help from the customer care executive.
Then I called the marketing executive Madhu, who requested me for a day's time and assured that he will resolve the issues with my device, as it needs to be deactivated and reactivated to get better speeds. Though I was not convinced with his answer, I agreed to cooperate with him and said that I will return the device if he fails to deliver the level of service he promised when I took the connection.
I have been calling up Madhu for the last one week and his phone is either unanswered or busy. He doesn't even call back, as his sales target is met and he is happy!!
I would like to ask Airtel's authorities, is this the kind of service they provide? Also, please let me know what to do now. As far as I am concerned, I can do one of the following -
- File a complaint with the Consumer Forum - Make people aware of Airtel's faulty service - Complain to the corporate services at my company
Madhu's contact number is +91 995 944 2661, just in case anyone from Airtel wants to help me in this regard. In case Airtel is interested in resolving these service issues, they can always contact me on my cell phone # +91 784 249 6197
I will definitely update here, in case there is any progress on this complaint
I happened to opt for an Airtel USB data card connection at the end of month (April 2012) from the outlet put up by Airtel's sales associate in Accenture, Hyderabad. While there were other service providers such as Reliance and Idea etc., I subscribed to Airtel as I thought Airtel will offer the best service and connectivity.
I selected the package of Rs.500/- for the USB device and a monthly charge of Rs.675/- (for 3 GB limit), delivering a 3G speed of 3.1 Mbps (though the executive brought his claim down to 1 Mbps) for 3 GB per month limit and extra charges as applicable, for the data beyond 3 GB limit
But the moment I got the connection, I experienced extremely bad download speed of hardly 128 kbps. I called up Airtel customer care service and got hopeless help from the customer care executive.
Then I called the marketing executive Madhu, who requested me for a day's time and assured that he will resolve the issues with my device, as it needs to be deactivated and reactivated to get better speeds. Though I was not convinced with his answer, I agreed to cooperate with him and said that I will return the device if he fails to deliver the level of service he promised when I took the connection.
I have been calling up Madhu for the last one week and his phone is either unanswered or busy. He doesn't even call back, as his sales target is met and he is happy!!
I would like to ask Airtel's authorities, is this the kind of service they provide? Also, please let me know what to do now. As far as I am concerned, I can do one of the following -
- File a complaint with the Consumer Forum - Make people aware of Airtel's faulty service - Complain to the corporate services at my company
Madhu's contact number is +91 995 944 2661, just in case anyone from Airtel wants to help me in this regard. In case Airtel is interested in resolving these service issues, they can always contact me on my cell phone # +91 784 249 6197
I will definitely update here, in case there is any progress on this complaint
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