False Commitment + Faulty Service = Airtel?

I am writing this article, after getting frustrated by Airtel's fake claims of internet connectivity with USB device data card and with the hope that Airtel will listen to customers' voice instead of giving fake promises.

I happened to opt for an Airtel USB data card connection at the end of month (April 2012) from the outlet put up by Airtel's sales associate in Accenture, Hyderabad. While there were other service providers such as Reliance and Idea etc., I subscribed to Airtel as I thought Airtel will offer the best service and connectivity.

I selected the package of Rs.500/- for the USB device and a monthly charge of Rs.675/- (for 3 GB limit), delivering a 3G speed of 3.1 Mbps (though the executive brought his claim down to 1 Mbps) for 3 GB per month limit and extra charges as applicable, for the data beyond 3 GB limit

But the moment I got the connection, I experienced extremely bad download speed of hardly 128 kbps. I called up Airtel customer care service and got hopeless help from the customer care executive.

Then I called the marketing executive Madhu, who requested me for a day's time and assured that he will resolve the issues with my device, as it needs to be deactivated and reactivated to get better speeds. Though I was not convinced with his answer, I agreed to cooperate with him and said that I will return the device if he fails to deliver the level of service he promised when I took the connection.

I have been calling up Madhu for the last one week and his phone is either unanswered or busy. He doesn't even call back, as his sales target is met and he is happy!!

I would like to ask Airtel's authorities, is this the kind of service they provide? Also, please let me know what to do now. As far as I am concerned, I can do one of the following -

- File a complaint with the Consumer Forum - Make people aware of Airtel's faulty service - Complain to the corporate services at my company

Madhu's contact number is +91 995 944 2661, just in case anyone from Airtel wants to help me in this regard. In case Airtel is interested in resolving these service issues, they can always contact me on my cell phone # +91 784 249 6197

I will definitely update here, in case there is any progress on this complaint